BTG Instruments Unique After Sales Concept
Over the years, BTG has built a formidable reputation for top-draw technology and unrivalled expertise. To serve our customers better, that ‘best-of-breed’ approach now extends across our entire global After Sales service capability.
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Pulptec Mek-2400 Spare Part Kits
At BTG, we understand that protecting your investment in our technology is just as important as the bottom-line benefits our products deliver.
That’s why we developed a BTG After Sales concept that ensures a harmonized approach to After Sales activities right across our Instruments portfolio. For customers, that means that all after sales support activities for BTG instruments are centralized and consolidated under one name.
In increasingly global markets, this strategy ensures that all BTG clients can be confident of receiving the same renowned BTG customer care, no matter where they’re based around the world.
Our integrated approach also helps us more effectively leverage a key BTG asset – our extensive local presence in markets worldwide. At BTG, we’re committed to an After Sales operation with the broadest possible customer reach. In today’s time-critical pulp & paper business, that means you get the help and support you need faster, delivered by skilled local engineers and technicians who speak your language, for more effective and speedy service and problem resolution.
After Sales portfolio
BTG’s integrated After Sales concept encompasses:
- Training: Customers receive product training from highly skilled tutors in a range of different formats. In today’s fast-moving, highly competitive markets, training and education are critical to continuous improvement and ongoing success.
- Spare Parts: BTG’s experts have developed a comprehensive range of turnkey Spare Part Kits for BTG instruments. Each contains exactly the right parts for its purpose, for simplified ordering, and simplified renovation. One kit, one article number, one order, and one streamlined renovation – with no more chasing after individual parts.
- Upgrades: BTG upgrades ensure functionality for years to come. Products are developed in a way that provides easy upgrade paths for customers – for example, from old MEKs to new CPM-technology.
- Service: We take a proactive approach to customer service, through comprehensive BTG service contracts. Benefits include guaranteed runnability, assured BTG quality, access to expertise when and where you need it, and that unique ‘peace of mind’ that only BTG can promise.
- Consumables: For our Mütek PCD-04 Travel, we offer a range of highly standardized titrants available in disposable cartridges. BTG titrants meet the highest laboratory standards, assuring the accuracy and reliability of measured values.
Unrivalled know-how, delivered globally
All BTG service technicians possess broad, in-depth knowledge of process and application engineering, preventative maintenance, installation, repairs, troubleshooting and other support issues. Our comprehensive preventative maintenance service ensures smooth and efficient interventions and follow-up, as well as streamlined administrative support.
You benefit from:
- A comprehensive range of services: Leveraging synergies across our global teams means a full range of specialized services for our customers.
- Fast response: When time is critical, customers appreciate the benefits of having a single point of contact who knows and understands their business, backed by efficient, streamlined internal support processes.
- Prolonged product lifetimes: All BTG after sales activities are geared to optimizing the product lifecycle.
- Improved durability and runnability: Our proactive approach to streamlining service and renovation encompasses extensive maintenance and service agreements and our new Spare Part Kits.
- Up-to-date information: Access to the most up-to-date information through globally harmonized technical manuals and training programs that take advantage of the very latest know-how.
- Centralized product and service information: Easy, centralized access to the information you need.
BTG’s After Sales Service concept is part of our commitment to delivering the very best service to all our customers, ensuring optimum functionality, runnability and performance across every product and service we sell.
BTG After Sales. Another BTG concept designed to raise your productivity.