Lifecycle Field Service Engineer (Spain)
We currently have an exciting opportunity for a Field Service Engineer to strengthen our Spain/Portugal team and fulfill growing Lifecycle and After-Sales service requests in this key region.
The Lifecycle Field Service Engineer works individually or within a dynamic team to commission, start-up, modernize and perform preventive maintenance on BTG instruments equipping our customer’s pulp, graphic, packaging, tissue manufacturing processes. This position will also complete other onsite and/or remote Lifecycle services using digital solutions. These critical activities contribute to our customers’ production asset operating at peak performance, producing highest quality, and meeting their sustainability target.
This position will work from home office in Spain when not at a customer facility. The ideal location is in a region from Catalonia to Basque country.
Ensure ultimate internal and external customer satisfaction.
Perform start‐up, commissioning, maintenance, repair, test, and other services for BTG high-tech online analyzers, sensors, and laboratory equipment at customer site.
Proactive and independent planning and execution of customer visits in the context of service requests or agreements, ensure technical support to customers via phone and e-mail.
Document customer visits, services and important information in a timely and efficient manner using computer-based reporting procedures.
Share BTG’s solutions and services knowledge, information, and experience with the service team, maintain track record of our customer install base.
Provides guidance and training to customers in establishing inspection, maintenance, and good use of BTG equipment on their process.
Support sales organization to:
o Identify, follow, and progress service sales opportunities using Salesforce, especially for the replacement of instruments reaching end of lifetime.
o Develop and maintain strong interpersonal relationships with customer representatives, ensuring long-term and trusting customer relationships.
Address all aftersales issue and inquiry to adequate BTG department, preparing report and feedback, assisting in troubleshooting when necessary.
Manage own spare parts inventory including control and stocktaking.
Responsibly complete all administration tasks on time.
Responsible for own personal safety, the safety of the team and those around you.
Work in accordance with and enforce compliance with all BTG policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy, and Export Compliance) to maintain BTG reputation and image.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Customer-oriented, must be able to work on a self-initiated basis and in a team environment.
Enthusiastically undertake tasks with determination, establish priorities and proceed with objectives.
Strong technical problem-solving and analytical skills.
Good communication, listening and interpersonal skills to enable an effective interface with others (colleagues and customers).
Have high work standards and quality, you are punctual and accountable, plan and organize work effectively
Ability to travel up to 75% in your assigned area including the possibility for international travel for meetings, trainings, services or provide assistance at our Service Center in Säffle or Wessling (D) for few weeks per year.
Must have or can obtain a valid passport and a car driving license.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
Minimum 2-year technical degree, preferably in mechanics, automation and/or electronics.
Minimum 2-years of experience as an instrument engineer or similar role with eagerness to learn, preferably in the paper industry.
Knowledge and working experience with computer hardware or hardware-based product solutions.
Spanish and English, writing and speaking. Portuguese would be ideal.
RECRUITMENT PRIVACY NOTICE:
Please note, before applying to a BTG job posting or sending us your resume/CV, kindly refer to BTG’s Recruitment Privacy Notice which is available on our website at https://www.btg.com/btgs-recruiment-policy/
To apply, please send your resume/CV to firstname.lastname@example.org
Thank you for the interest in BTG; however only those candidates selected for an interview will be contacted.
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